Return & Refund Policy

Emporium-Allure Return Policy

At Emporium-Allure, we value your satisfaction and aim to offer a smooth and hassle-free return process. Please read our return policy carefully to ensure a seamless experience. 

1. Key Information

  • 30-Day Return Window: Returns must be requested within 30 days from the delivery date.
  • Refund Processing Time: Refunds will be processed within 7 business days after receiving and inspecting the returned item.
  • No Restocking Fee: Except for unclaimed or refused packages (see Section 10).
  • Non-refundable Costs: Shipping insurance and original shipping fees.

2. Return Eligibility

Items Eligible for Return:

  • Must be in new and unused condition.
  • Original packaging, including all labels and accessories, must be intact.
  • No signs of wear, damage, or alterations.

Non-Returnable Items:

  • Hygiene-sensitive items (e.g., underwear, cosmetics).
  • Personalized or customized products.
  • Sale items (see Section 6).
  • Items marked as "non-returnable" in the product description.

Ensure to review product descriptions carefully. Contact our support team if you have questions about eligibility.

3. How to Initiate a Return

Step 1: Contact Us Email support@emporium-allure.com with the following details:

  • Order number (e.g., #1234).
  • Email address used for the purchase.

Step 2: Choose Your Return Option

  • Option 1: Refund to Original Payment Method

    • Item must be returned to our warehouse.
    • Processing time: 7 business days after return inspection.
    • Customer pays return shipping.

  • Option 2: Store Credit (120% Value)

    • Issued immediately after return inspection.
    • Customer pays return shipping.

  • Option 3: Replacement for Defective/Incorrect Items

    • Submit photos of the defective/incorrect item.
    • No need to return the original item.
    • No additional costs for this option.

Important: Use a trackable shipping service and mark the package as "RETURN" to avoid customs fees. We are not responsible for returns that are not received in our warehouse.

4. Return Shipping

All returns must be sent to our designated warehouse in China. Once your return is approved, we will provide the return address via email.

Customer Responsibility:

  • Return shipping costs are the responsibility of the customer.
  • Ensure proper packaging to avoid damage during transit.
  • Use a trackable service to ensure the safe return of the item.

5. Refund, Exchange, and Replacement Processing

  • Refund to Original Payment Method: Once we receive and inspect your return, a refund will be issued minus original shipping costs and shipping insurance. Processing time is approximately 7 business days.
  • Store Credit: Store credit is issued immediately after return confirmation and can be used for future purchases.
  • Exchange/Replacement: For approved exchanges, the replacement item will be shipped as soon as possible.

6. Sale Items

Items purchased during a sale are not eligible for refunds to the original payment method. However, you can:

  • Exchange the item for another product.
  • Receive store credit.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect due to our error, we’ll replace it at no additional cost. Here's how:

  • Contact us within 30 days of delivery.
  • Provide photos of the damaged or incorrect item.
  • A replacement will be shipped to you immediately, free of charge.

Transport Damage: Notify us within 30 days of receiving a visibly damaged order to arrange a return and replacement.

8. Customer Responsibilities

To ensure smooth returns:

  • Securely package your return to prevent damage.
  • The customer is responsible for return shipping costs.
  • Use a trackable shipping service and mark the return package as "RETURN."

9. Policy Updates

We strive to enhance your shopping experience. Our return policy may change to reflect better service and compliance with regulations. Stay informed:

  • Any changes will be posted on our website.
  • Continued use of our services indicates acceptance of the updated policy.

10. Unclaimed or Refused Deliveries

If an order is refused or not collected, we offer two options:

  • Partial Refund: 75% of the order value (minimum $20), with the remaining 25% retained as a restocking fee.
  • Free Reshipment: Reship the package within 15 days after notification.

11. Contact Us

Need assistance? Our customer support team is available to help with returns or any inquiries.

Email: support@emporium-allure.com
Contact Form: Click here
Customer Support Hours:

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM

We strive to respond within 12 hours, though response times may vary during peak periods.

Start Your Return: Click here to begin your return process.